Question 1

What is your return policy?

Accepted Answer

Products may be returned or exchanged within 7 days from the date of receipt, provided that they are unopened. Products that have been opened, for any reason, cannot be returned or exchanged.   Custom orders are non-refundable and cannot be exchanged.   We want all our customers to be happy with their purchase. If you are dissatisfied with a product, please contact our customer service department at 813-773-6846.

Question 2

Can I place a custom order for a party or event?

Accepted Answer

Absolutely! Custom orders can be created for all of our products. These customizations include coloring, size, and shape (applies to Shower Treats). Additonial fees will apply. Please contact our customer service or submit and online inquiry to place your custom orders.

Question 3

What if my order arrives and it is damaged?

Accepted Answer

If your order has arrived and is damaged, please contact our customer service directly via email: info@jadaanastasia.com or by phone: 813-773-6846. You will be asked to provide photos of damages/spills and submit them within 24 hours of contacting us.

Question 4

How long does it take to receive my order?

Accepted Answer

Each of our products is hand-crafted and made to order just for you within 3-5 business days. Custom and large orders may take longer.   All products are shipped via USPS. You will receive an email with shipping times upon checkout.

Orders ship within 5-7 business days
Free shipping on orders over $85

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